Online Store Support
Click here to download the Product Directions sheet, in order to learn how to use your products.
Please be advised that you must call 24hs in advance to cancel your appointments in order avoid full charges.
If you have any questions or concerns, or for personal recommendations tailored to your skin type, please e-mail us at products@susanciminelli.com or call 1-888-332-9772.
Susan Ciminelli is committed to providing outstanding customer support, if your issue has not been resolved by our staff please feel free to contact Susan Ciminelli directly at sciminelli-support
susanciminelli.com.
Shopping Instructions
To shop online please follow these simple steps:
- Choose from our categories of products.
- Once you have chosen your item, select the product options if required and click in the box marked 'Add to Cart'. You can review the contents of your basket at any time.
- Once you have finished shopping, click on 'Checkout' where you will be shown the contents of your shopping basket and the total cost.
- If you are satisfied fill in the details of your credit card on the checkout page as requested.
- Confirmation of your order will be sent to you by email within 1 hour.
Shipping and Handling Costs
Sales tax will be charged at the current rate to residents of New York State. A $5 handling fee is applied to all orders except those shipped with Standard/Ground method.
- Standard/Ground - $10.00 (USA)
- 2nd Day - $17.50 (USA)
- Overnight - $25.00 (USA)
- Messenger (Manhattan only) - $18.00
- Standard/Ground - $15.00 (Canada)
- Shipping prices vary for international shipping. Please contact us to get an exact shipping rate for your country.
Returns and Exchanges
Our company will gladly issue a full refund to the original credit card for any unopened products that are returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. No cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.